Russell “Rusty” Rahm graduated from Des Moines Area Community College with a business degree. He serves as CEO of Subscription Ink, a Kansas City, Missouri-based company catering to customers and businesses with subscription services. Among his many duties, Rusty Rahm oversees the company’s marketing efforts, which include telemarketing.
Telemarketing is the process of selling products and services through telephone calls. Telemarketing is a very important element of sales for several reasons:
1. Telemarketing helps a business expand and generate new opportunities by finding new customers and following up with existing ones. Existing customers also can be informed about new offers, creating additional sales opportunities.
2. A single sales representative can reach hundreds of people in a short time, which can increase the company’s customer base and increase sales.
3. Telemarketing helps gather customer data. Once a company gathers customer information, similar products and services can be marketed to the same customer, potentially leading to additional sales.